第一步： 访问下面这个网址
添一下你的邮箱名，帐号名，REALM，产品名称 http://www.blizzard.com/support/?id=epassword000
然后你就会收到如下内容的一封信：
Thank you for e-mailing Blizzard Entertainment's Technical Support
Department! This is an automated response to let you know we have received
your message.
A response to your message will be sent to you as soon as possible. Normal
e-mail response time: Immediate to 3 days. *
In the meantime, we offer other forms of support that is available to you
while you wait for a response to your email.
Below are additional avenues of support offered by Blizzard Entertainment.
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Website Support:
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While waiting for an email response from us, you can also check out our web
site at:
Address: http://www.blizzard.com/support
The Blizzard Entertainment website is constantly being updated with new
information!
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Forum Support:
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While waiting for an email response from us, you can also check out our Open
Technical Support Forums for additional support from other customers at:
Address: http://www.battle.net/forums/board.aspx?ForumName=opensupport
The Technical Support Forum is a place where customers can help each other,
and
is monitored by a Technical Support Personnel during normal business hours.
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Online Support Chat:
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While waiting for an email response from us, you can also check out our in
game Battle.net channels, for more information on this, see below:
Channel: Blizzard Tech Support
Realm: USWest
Games: StarCraft, Diablo, Diablo II, Warcraft II Battle.net Edition,
Warcraft III
Requirements: You will need to have an active Internet connection.
Connect to Battle.net on the "USWest" realm and join the channel "Blizzard
Tech Support". Live Support is available from 10 a.m. to 12 p.m. and again
from 2 p.m. to 6 p.m. Pacific Time. People will be helped in the order they
are listed starting with those at the front of the list. The Technical
Support Representative will notify you when it is your turn. Technical
Support Representatives will either have a Blue Blizzard Icon as their game
icon or appear as a man in Plate-mail Armor with a Blue Cape for Diablo II.
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Realm Status Forum:
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Address: http://www.battle.net/forums/battlenet-status
Can't log on to the Battle.net online gaming service?
Check the Realm Status Forum for current maintenance downtime and
information.
=====================================================================
Automated Phone Support:
=====================================================================
If you do not wish to wait for an email response from us, you can try
calling our Automated phone support at:
Phone Number: (949) 955-1382
This is provided 24 hours a day, 7 days a week.
To access automated support dial (949) 955-1382, and press 2 when you hear
the message.
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Live Technical Phone Support:
=====================================================================
If you do not wish to wait for an email response from us, you can also try
calling a live Technical Support Representative at:
Phone Number: 1-949-955-1382
Live support is offered Monday through Friday 9 a.m. to 6 p.m. Pacific Time,
excluding holidays. This form of support is offered at no cost to you from
Blizzard Entertainment. Charges from your phone company may still apply
please contact them for additional information.
NOTE: Password Recovery can only be handled thru email. Password recovery
procedure: http://www.blizzard.com/support/?id=aInformation0410p1
=====================================================================
*Response times maybe delayed due to the following reasons:
- Weekends and holidays
*You may not receive a response for the following reasons:
- Use of profanity
- Spamming (sending the same email multiple times)
- Your email contains a virus (these emails are automatically deleted)
- Your message is in a form of feedback or comment which does not require a
reply
